Frequently Asked Questions
Everything you need to know about your Remedy Liquor order.
What are your shipping policies and delivery areas?
We ship to most states where legal. All alcohol shipments require an adult signature (21+) upon delivery. Shipping costs are calculated at checkout based on weight and destination.
Can I return a bottle if I change my mind?
Due to state regulations, we generally cannot accept returns on alcoholic beverages once they have left our facility. However, if a bottle arrives damaged or the wrong item was sent, please contact us within 48 hours for a replacement or refund.
How do you ensure safe transit for glass bottles?
We use specialized, heavy-duty cardboard packaging and protective inserts designed specifically for spirits and wine to minimize the risk of breakage during the shipping process.
Do you offer local pickup for online orders?
Yes, customers in the Glendale, California area can select 'Local Pickup' at checkout. You will receive an email notification once your order is ready for collection at our retail location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay for a secure checkout.
What should I do if my tracking number isn't updating?
Tracking numbers may take 24-48 hours to show movement after the label is created. If your package has not moved for more than 5 business days, please reach out to our support team and we will investigate with the carrier.